Service

Dedicated service is about more than dedicated trucks.  It's a seamless transition integrating your freight needs with our experience and quality service.  Nobody understands that like Paper Transport.  We're better than everyone else not by accident or as a result of us doing what everyone else does.  It comes from an absolute commitment to our customers' needs.

We look at why a load fails and we intervene:

• Driver error—Only experienced, professional drivers are hired.
• Equipment breakdown—we have an extensive pre/post trip inspection training program and contract with top quality maintenance providers.
• Over-booking capacity—We have a policy to only commit to loads we KNOW we can complete.
• 24-hour load monitoring
• Dispatch error—We have the strongest office talent in the industry and continually provide training to further develop those talents.

Here's one example:
When the hurricanes hit Florida in 2003, our customer lost power. Our team in the area fell back into a local hotel and continued to dispatch and deliver freight. Even though much of the area was incapacitated, our team found a way to ensure the shipping operations continued without a hiccup.