Paper Transport Success Story: Intermodal-Drayage

The Intermodal-Drayage team looks quite a bit different than it did just a few short years ago. As a department, we have seen our driver count double and our office team grows. For instance, we have gone from operating in two states, Wisconsin and Illinois, to a total of 15 states. These additional 13 states are Minnesota, Missouri, Georgia, Alabama, Tennessee, South Carolina, Ohio, Michigan, Pennsylvania, Maryland, New Jersey, Virginia, and Delaware this year alone. What’s the main cause of this growth? PEOPLE.

The most important key to growth and success comes down to our professional drivers. Intermodal began running primarily between Chicago, IL, and Green Bay, WI. This was operated for quite some time exclusively by Owner Operators. We are fortunate to have a strong group of Owner Operators. Most of them have worked with us for 5 years or more. These operators know the bulk of our customers in and out. These Owner Operators truly run their own business and are a pleasure to work with. 

Furthermore, looking for a new opportunity is something we always are doing here at Paper Transport. Our internal logistics group was looking for carrier capacity for some of their freight in markets we did not operate. This is how Intermodal-Drayage got a start in some areas. From there, we have been able to build relationships with new customers to acquire a good freight mix.

In conclusion, as the Intermodal-Drayage side continues to grow in the office we have had the pleasure of welcoming new faces in new roles. Paper Transport provides a very empowering culture. We have developed a professional team that has taken a sense of ownership in what they do each day. Our team of Driver Managers, Planners, and Local Operations Managers take great pride in making sure we set our drivers up for success.

Hear From a Team Member

Justine Lance, a Planner with Paper Transport shares, “Paper Transport places a high priority on growing relationships through strong communication, respect, and transparency. We want our customers to see Paper Transport as a partner working for positive results and growth. Even when there is a mistake or failure, they understand we will work through it. We have gained trust as a top-notch service provider through consistency. This continues to push us ahead of our competitors to form lasting relationships and grow.”

About the Contributor

Chris Casper, Intermodal Operations Manager

Chris Casper, Intermodal Operations Manager, started with Paper Transport in 2018 as Intermodal Driver Manager and quickly advanced to Senior Driver Manager and then a Dedicated Operations Manager in 2019. In December of 2020, Chris returned to Intermodal, where he was responsible for growing the Drayage fleet. As of January 2022, you can find him in his current position, Operations Manager of Intermodal, where he strives for success and positively influences his team every day.

Read more Paper Transport department success stories here.

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